What is the difference between our soap and store-bought soap?. . .
Our soap is made using the old-school process of combining oils with lye called saponification. We use combinations of nourishing oils to create glycerin-rich soap. Large-scale manufacturers often remove the glycerin from their soap to sell as a by-product for cosmetics. This makes their soap more like a detergent.
Is your soap considered melt and pour?. . .
Nope. We carefully formulate our soap to provide specific benefits. Then we handcraft each batch using the old-school cold process soap method.
Are your products made with all natural ingredients?. . .
Almost all the ingredients we use are all natural. In some cases, we use oxides or micas for coloring, which are considered "nature identical" meaning they are the same exact chemical structure as the minerals found in Mother Earth, but are created in a lab to ensure its purity. We scent most of our products with all natural essential oils. When a fragrance is used, we only use phthalate-free. This ensures our products not only smell good, but are good for you, too.
How do you ship your products?. . .
We ship all orders via USPS to the Continental United States.
What if it is really hot when the products ship?. . .
We haven’t figured out how to control the weather yet, so if you purchased a balm or other product that may be impacted by the heat, please be sure to bring the product to room temperature before opening.
Are your products unisex??. . .
We create our products for everyone. While some products are a more popular choice for certain groups, anyone can use any of our products (Beard Oil is great for your hair, by the way).
Does Magpie Alchemy take recommendations for new products?. . .
We’re always happy to hear your ideas! Let us know what you’d like to see by emailing us at email@example.com.
Are any of your products limited edition?. . .
Occasionally we create a product for limited release or that is seasonal. And, since all of our soaps are handmade, no bars are exactly alike.
Is it possible to have an allergic reaction to one of your products?. . .
It’s possible, so please review all ingredients in a product before purchasing it.
Do you offer returns or exchanges?. . .
Due to the nature of the products, we do not accept returns or exchanges. If there is an issue with shipping or your order, please contact us at firstname.lastname@example.org.